Process

Transparent enough to remove uncertainty. Flexible enough to build the right thing.

Every stage has a goal, deliverables, client involvement and an approval point.
01

Discovery

Audit the business, product, market and constraints before naming a solution.

Deliverables
  • Problem map
  • Stakeholder notes
  • Constraint list
Approval point

Problem definition

02

Definition

Turn ambiguity into scope: audience, flows, features, content, data and technical path.

Deliverables
  • Scope document
  • Feature priority
  • Information architecture
Approval point

Scope sign-off

03

Direction

Establish the visual, motion and product direction that every screen will follow.

Deliverables
  • Art direction
  • Motion principles
  • Prototype direction
Approval point

Direction approval

04

Design

Design key screens, components and responsive states around real user behavior.

Deliverables
  • UI system
  • Responsive layouts
  • Interaction rules
Approval point

Design approval

05

Development

Build production PHP templates, front-end interactions, data flows and integrations.

Deliverables
  • Working build
  • Reusable components
  • CMS-ready structure
Approval point

Feature review

06

Testing

Check devices, browsers, accessibility, performance, forms, media and edge cases.

Deliverables
  • QA notes
  • Performance fixes
  • Accessibility pass
Approval point

Launch readiness

07

Launch

Deploy, monitor and hand over the system with documentation and practical guidance.

Deliverables
  • Deployment
  • Handover notes
  • Launch checklist
Approval point

Go live

08

Growth

Improve based on real use: new features, automation, conversion paths and support.

Deliverables
  • Improvement backlog
  • Analytics review
  • Iteration plan
Approval point

Next cycle

Communication

Clear checkpoints, concise updates and decisions documented before they become assumptions.

Feedback

Feedback rounds are grouped by stage so design, content and technical decisions do not collide.

Handover

Launch includes documentation, access notes and practical guidance for maintaining the system.

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